The customer may return or exchange an item within 14 calendar days from the date the order is received.

Returns or exchanges of goods of proper quality are accepted if the item has not been used, is not damaged, and retains its original appearance, consumer properties, complete set, labels, and proof of purchase.

Items with a manufacturing defect or damage that was not caused by the customer are reviewed individually after contacting the shop and providing photos or a description of the issue.

To request a return or exchange, please contact us using the details on the website and provide your order number. Return shipping for goods of proper quality is paid by the customer. If the return is related to a shop error or confirmed defect, shipping terms are agreed separately.

Refunds are processed after the returned item is received and inspected.